Hexagon IT is an experienced IT support company, supporting users all over the country.  We work with customers whether they have IT departments or not.  We either provide full support services or we work as a trusted specialist alongside customers own IT teams.

When Hexagon IT was founded it was on the premise there was a gap between the small but friendly IT support companies and the larger support companies where you are a ticket number and a ticking clock decides your service from a nameless engineer.

Hexagon group have been providing professional friendly support since 1988.  They quickly realised that the secret to great support was ‘know your customer and deliver people, process and technology in the right balance’. We believe we have achieved that balance.

Our services include

• Computer trouble shooting

• Service and maintenance

• Broadband setting and trouble shooting

• Virus or malicious spyware removal

• Home/mobile worker set up and support

• Wireless network set up and support

• PC software support/upgrade and installation

• Data back-up local/online

• Email setup

• Website portals design/delivery/support

People

Great people, experienced, friendly and genuinely interested in developing a relationship with their customers. They go the extra mile.  

Our team are experienced with over 5 years experience each and many are Microsoft Certified Professionals

Process 

Hexagon IT have listened to their customers whether a large corporate or a 2 person company.  Processes have to deliver value not hurdles.  Whether you want to call, e-mail, log a ticket in a portal, or knock on the door with your PC, Hexagon IT have developed real world processes to deliver a quality service. This service is backed by service level agreements for each customer as you are all different.   

Technology 

Hexagon IT invests in the right technology for our staff and for our customers. Its sole aim is to deliver continuity of your IT services and to give our team the tools to work effectively. 

People, Process and Technology working in together.