Telephone & Remote Support
Hexagon IT hotline
support is designed to deliver 90% first call resolution.
Our team are experienced Microsoft certified professionals that have seen most issues
at least once.
Customers do not have time to follow the traditional practices of
ringing up, waiting for an engineer and the PC returning to a workshop
for repair (although it is sometimes required).
Hexagon IT deliver comprehensive online support at a competitive price.
We cover the entire range of PC and server
related issues for a once a year fee. When you call or email us our experienced technicians will
discuss with you the nature of the problem. They may guide you to make
changes or they may need remote control of your desktop.
This allows us
to guide you through any changes or take control and effect the repair.
Our services include
Secure
Hexagon IT always ensures that customer data is secure. Our remote
support tool is a use once password permission tool each time we connect
you accept connection and disconnection.
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