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Services

Telephone & Remote

Server Upgrades

PC upgrades

Online Backup

Virus & Malware

Pay As You Go Support

Our Prices & Services...

Our experience and our use of market leading support tools mean we are able to drive down the cost of support to our customers making us one of the most competitive support companies in the market.

HEXAGON IT SUPPORT	Ad Hoc	Telephone	Bronze	Silver	Gold	Full Contract	Full Contract
HEXAGON IT SUPPORT	Non Contract	Remote Only	Personal	Business	Corporate	Full Contract	Corporate
No. of Computers	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited	0-19 Computers	20+ Computers &
No. of Computers	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited	+1 Server	Multiple Servers
SLA Response Time	4hrs	4hrs	8hrs	6hrs	4hrs	2hrs	1hr
Monthly Fee	-	Size Dependant	£35	£140	£250	Size Dependant	Size Dependant
Monthly Fee	-		£35	£140	£250	Size Dependant	Size Dependant
Included Hours	0	Unlimited	0	4	6	Unlimited	Unlimited
Hourly Rate	£65	None	£55	£55	£55	£55	£55
Phone / Remote Support	Chargeable	Included	Included	Included	Included	Included	Included
Phone / Remote Support		Included	Included	Included	Included	Included	Included
Unlimited Phone	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Included	Included
Problem Resolution	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Included	Included
Unlimited Remote Support	Chargeable	Included	Chargeable	Chargeable	Chargeable	Included	Included
On Site Visits	Chargeable	Chargeable	STT&M	STT&M	STT&M	Included	Included
Unlimited On Site Support	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Included	Included
24 / 7 PC Monitoring & Alerts	Chargeable	£4.99 per pc / month	£4.99 per pc / month	£4.99 per pc / month	£4.99 per pc / month	Included	Included
24 / 7 Server Monitoring & Alerts	Chargeable	£25 per Server annual	£8.99 per Server / month	£8.99 per Server / month	£8.99 per Server / month	Included	Included
PC / Sever Patch Management	Chargeable	Chargeable	Included	Included	Included	Included	Included
PC / Sever Optimisation	Chargeable	Chargeable	Included	Included	Included	Included	Included
IT Asset Management	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Included	Included
Business Capacity Planning	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Included	Included
Network Management	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Included	Included
Domain Management	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Included	Included
Critical Systems Protection	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Included
Disaster Recovery	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Included
Standby Equipment	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Included
MAINTENANCE	Ad Hoc	Telephone	Level 1	Level 2	Level 3	Pro Plan	Premier
MAINTENANCE	Non Contract	Remote Only	Personal	Business	Corporate	Pro Plan	Plan
IT Purchasing	Subject to Credit	Included	Included	Included	Included	Included	Included
IT Purchasing	Agreement	Included	Included	Included	Included	Included	Included
Anti-Spam Filtering /	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Included	Included
Anti-Virus Protection	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Included	Included
Internet Monitoring & Reporting	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Included
On Site Backups	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Included
Online Backups / Data Recovery /	Chargeable	Can be Added	Can Be Added	Can Be Added	Can Be Added	Can Be Added	Can Be Added
Virtual Disaster Recovery	Agreement	Can be Added	Can Be Added	Can Be Added	Can Be Added	Can Be Added	Can Be Added
Data Recovery	Chargeable	Can be Added	Can Be Added	Can Be Added	Can Be Added	Can Be Added	Can Be Added
Website Hosting	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Can Be Added
Domain Hosting	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Can Be Added
Domain Registration	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Can Be Added
Security Evaluation	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Can Be Added
Licensing Management	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Can Be Added
Warranty Management	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Can Be Added
Equipment Disposal	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Can Be Added
Upgrade Testing	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Chargeable	Can Be Added

Telephone & Remore Support
Number of Users:	1 – 20	21 – 40	41 – 74	75+ users
Cost For User Per Month:	£13.99	£12.99	£12.50	£11.99