Monitoring and Maintenance
This is a fundamental Hexagon service used by many of our customers.
Our Monitoring & Maintenance Service keeps your IT systems running
smoothly allowing us to notify you of issues that may affect you in
the future and providing you with a rapid response on the rare
occasion things do go wrong.
- Systems monitoring. A pro-active service
monitoring all systems for early warning signs helping us
prevent system & business down-time.
-
Routine maintenance. Routine admin tasks
such as, Anti Virus updates, Backup checks, Service pack and
patch installation.
-
IT Support. Remote, Telephone access or
onsite as required by the situation.
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Disaster Recovery . Should the worst case
scenario happen we work with you to prepare and execute the plan
to get your business back up & running.
It brings together your IT and business processes in the most
efficient way possible to achieve your aims for the short and
long-term using the following proactive approach.
Hexagon Computers are infrastructure support specialists for a
number of different products including Microsoft Small Business
Server, Microsoft Outlook, Microsoft Exchange, Lotus Notes / Domino and
terminal Server to name a few.
Hexagon Computers take a proactive approach to looking after our
customers. All Hexagon customers are managed by a technical account
manager and also a business account manger. The tasks they carry our
include:
Technical Management
- On-site system performance visits by your Technical Account
Manager
- System Health Check – weekly, monthly, or yearly dependent
on the perceived risk
- Remote real-time monitoring to maintain 24/7 vigilance
- Review System Performance
- Identify training needs for system administration and users
- Monitoring of Internet usage
- Review of all technology issues and how they affect your
business
- Management of system back-up
- Review and advice on your anti-virus policy
Account Management
- On-site meetings with your Account Manager
- Understanding of your core business and IT strategies
- Understanding of the decision-making criteria for the
business
- Understanding your key performance indicators
- Understanding your return on investment criteria
- Review of software application licenses and provision of
software updates
- Review of internal system procedure